Impacto de ISO 20000

Cots Serrano, Santiago
ISBN/ISSN: 9788499842301 Colection:UdG Publicacions / GITASP n° pags: 92 Idioma: spa

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Description

Management systems, and especially the quality one, take years successfully implanted and have been the subject of numerous studies. Its proven benefits have paved the way for the proliferation derived standards that maintain the spirit and principles of general standards, have been focusing on sectors and scopes more or less specific, which make proposals for greater value. nnThe case of ISO 20000 is paradigmatic of that evolution.n

Cots Serrano, Santiago (Autor)

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